Lea atentamente estas condiciones
Greenbyculture S.L. (hereinafter Greenbyculture) Greenbyculture is a Spanish company in the legal form of individual entrepreneur represented by Mr. Cristian Martínez Ruiz operating under the NIF 46795132 E.
These Terms set out the rights and obligations of all users Greenbyculture, in relation to the products and services we offer through our website "www.greenbyculture.com" (hereinafter the "Store").
1. User Obligations.
1.1 The User agrees, in general, to use the Store to purchase the Products and use each of the services of the shop diligently, in accordance with the law, morality, public order and the provisions of these General conditions, and it shall also refrain from using them in any way that may impede, damage or impair the normal functioning and enjoyment of the Shop by Users or that may harm or cause damage to property and rights of Greenbyculture, suppliers, users or in general any third party.
2. Products and Services.
2.1 Greenbyculture reserves the right to decide, at all times, the Products that are offered to users through the Shop. In particular, Greenbyculture may at any time add new products to those offered or included in the Store, understanding that unless otherwise provided, such new products shall be governed by the provisions of these Terms and Conditions are available. Also, Greenbyculture reserves the right to stop providing or facilitating access and use at any time and without notice of any of the various types of products offered in the store.
2.2 The Products included in the Store shall match, as faithfully as possible to allow visualization technology in web the Products effectively offered. Except misprint, the characteristics of the products and their prices appear in the Shop. The prices indicated in the Shop are in Euros and do not include VAT, unless otherwise indicated.
2.3 The dealer agrees not to allow any transaction that is illegal, or is deemed by the marks credit card or acquiring bank that can or has the potential to damage the goodwill of the same or reflect negatively on them . The following activities are prohibited under programs card brands: the sale or supply of a product or service that is not in full compliance with all applicable Buyer laws, Issuing Bank, Merchant, Cardholder, or cards.
In addition, the following activities are explicitly prohibited also:
- Sale of alcoholic beverages to persons under 18 years
- Selling prescription drugs illegally
- Sell or send cannabis seeds outside of Spain
Sales of snuff
3. Procedure and Payment of the Products.
3.1 The maximum period of twenty-four (24) hours, Greenbyculture send an email to the user confirming the purchase. The email will assign a reference code of the purchase, and detailed product features, price, shipping costs and data of various options for payment of the Products Greenbyculture.
3.2 The User who purchases a Product through the Store must make the payment using the payment options specifically detailed in the Store.
3.3 Greenbyculture file the electronic documents formalizing the contract, with a copy to the User once made the purchase. The contract will be in the Spanish language.
3.4 The order confirmation sent by Greenbyculture not valid as an invoice, just as proof of purchase. Greenbyculture send with the Product for the same bill.
4. Return Policy.
Returns in exercise of the right to cancel the purchase All products purchased in "www.Greenbyculture.com" may be returned and refunded provided that you inform us of your intention to return the / the product / s purchased / s within maximum of 14 working days from the date of delivery and the rest of the conditions set out in this paragraph are fulfilled.
Greenbyculture only accept returns that meet the following requirements:
1. The product must be in the same condition it was delivered. The product may not have been used.
2. The shipment must be made using the same protective cardboard box that has been received to protect the product. In the event that can not be done with the housing with which it was delivered, the customer must return it in a protective case in order that the product reaches the store Greenbyculture with the maximum possible guarantees.
3. A copy of the delivery note inside the package, which also returned products and the reason for the return to be marked must be included.
After examining article we will tell you if you are entitled to a refund of the amounts paid by the / items purchased / s. In case of exercising the right of withdrawal, you will only require the customer to take charge of the costs of return of the good, Greenbyculture being required to repay the full amount paid for the purchase (including the cost of the first shipment).
The refund will be made as soon as possible and in any event within 14 days from the date you notified us of its intention to withdraw. The refund will be made on the same credit card that was used to pay for the purchase, if shopping with card or bank transfer for COD orders, to an account where the holder thereof is the person who made order, these data should be sent by the customer via email. You assume the cost and risk of returning the products, as indicated above.
There shall be no exchange or return products that are not in the same condition in which you received, or have been worn beyond simply opening the product or those personalized items.
This provision does not affect the consumer rights recognized by law.
Returns of defective products
In case of defective products, Greenbyculture shall, as appropriate and depending on the product conditions, responding itself or through the supplier / distributor / manufacturer, repair, replacement, price reduction or termination of contract negotiations that are free to the consumer and user. Greenbyculture is not responsible for failures that become apparent within two years from delivery, unless the manufacturer specifies a period of lower guarantee this term (for example, professional tools or professional use). The consumer and user must inform the seller of the lack of conformity within two months after he has knowledge of it.
See the end of this page the warranty conditions, which shall be to determine the conditions for returns, exchanges or replacements for defective, damaged or similar products.
In cases where you consider that at the time of delivery the product does not comply with the terms of the contract, you must contact us immediately through our contact form or by sending an email to contact @ greenbyculture.com, with details of the product and its damage, in some cases we ask us to send photo of the damage.
Upon receipt of the notification Greenbyculture, we will contact you to inform you about how to proceed, and that courier agency must, as a general rule these are the steps to follow:
You must return the product to the address indicated on the invoice you will receive by mail, providing us with the following information:
1. Personal Data
2. Your e-mail
3. Order Number
5. Date of receipt of order
6. Date Due
Please return the item using protective packaging addition to the instructions, documentation and packaging that may accompany it.
Upon receipt of the returned merchandise, we will carefully examine the returned product and will notify you by e-mail within a reasonable time whether any refund or replacement thereof (if any). The refund or replacement item shall be made as soon as possible and in any event within following the date on which we send you an email confirming that comes the return or replacement of nonconforming item 14 days.
In the case that can not be replaced or products, the amounts paid for products that are returned because of some defect or defect when actually exists, will be refunded in full, including costs incurred delivery to deliver the item and the costs incurred you return it to us.
Partial returns and cancellations will result in partial refunds of the total amount paid for the entire order. Transport costs, redemption and gift packaging will not be returned if the return is partial.
The refund will be made on the same credit card that was used to pay for the purchase or bank transfer for orders paid through reimbursement.
If you have any questions, you can contact us through our mail firstname.lastname@example.org or by calling 957 247 241.
Excepted the rights recognized by law
5. Customer Service.
5.1 For any incident, claim or exercise of their rights, the User may send an email to the address email@example.com or call 957 247 241
6. Home Delivery Service.
6.1 The geographical area of sales through the Store is exclusively for the territory of mainland Spain, the Balearics and mainland Portugal, so the delivery service will only be for that territory. Products purchased through the store to the delivery address will be sent to the User indicates once verified the payment, the maximum delivery period of thirty (30) days set by default in the Act.
6.2 The cost of shipping is not included in the price of the Products. At the time of purchase of the Product, the user will be informed of the exact cost of shipping.
7. Intellectual Property.
7.1 The User acknowledges that all elements of the Store and of each of the products, information and materials contained therein, trademarks, structure, selection, arrangement and presentation of content, and computer programs used in relationship with them, are protected by intellectual and industrial property Greenbyculture own or third parties, and that the General Conditions do not confer such rights on intellectual any other rights than those specifically covered in the same property. .
7.2 Unless authorized by Greenbyculture or possibly by other owners of the corresponding rights, or unless it is legally permitted, the User may not reproduce, alter, modify, disassemble, reverse engineer, distribute, rent, lend, make available or allow public access through any form of public communication of any of the elements mentioned in the previous paragraph. The User must use the materials, elements and information that you access through the use of the shop only for their own needs, agreeing not to make any direct or indirect commercial exploitation of materials, elements and information obtained through the same.
7.3 The User must not evade or manipulate any technical devices established by Greenbyculture or third parties in the Store.
8. Data Protection.
8.1 In compliance with Law 15/99 Data Protection Act, we inform you that your personal data and other information provided by the registration form, as well as from transactions, will be included and kept in a file for processing, property Greenbyculture while cancellation is not requested. Treatment was allocated to the development and execution of the sale, personalized care products and services you purchase and the improvement thereof as well as the promotion of proprietary products and services and other companies linked to Greenbyculture. You are also reports that their data will be made available to companies Greenbyculture for the purposes stated / Greenbyculture treat this data with the utmost confidentiality being the sole and exclusive recipient thereof, and not making assignments or communications to third parties outside those indicated by current legislation. The user expressly authorizes Greenbyculture remission, including through electronic means, by Greenbyculture and these institutions, commercial communications and promotional offers and contests.
8.2 The User may at any time exercise their rights of access, rectification, opposition or cancellation by contacting Greenbyculture 957 247 241, or by e-mail to firstname.lastname@example.org, attaching a copy of his NIF or substitute identity document.
8.3. The answers marked with * in the registration form are mandatory. Its not answer prevent you from making the purchase of selected products.
9.1 Greenbyculture facilitate the use of personal passwords to the user to register as such on the website. These passwords used for access to services provided through the Web Site. The user must maintain under his sole responsibility passwords in strict and absolute confidentiality, assuming, therefore, any damages or consequences of any kind arising from the breach or disclosure of the secret. For security reasons, the password telematic services linked to the Website may be modified at any time by the user. The User agrees to notify Greenbyculture immediately of any unauthorized use of your password and access by unauthorized parties to it.
10.2 If the user does not want to install on your hard drive a cookie, you must configure your Internet browser software to not receive them. Similarly, the User may freely destroy cookies. If the user decides to disable cookies, quality and speed of service can reduce and even lose access to some of the services offered in the shop.
11. Confidence Online.
12. Comments and suggestions.
Your comments and suggestions will be welcomed. Please send all feedback or suggestions through our mail email@example.com